Support

Getting hold of a person

Every address below reaches somebody who works on Sincerity. There is no ticket queue and no chatbot in front of them.

• Support support@wayfarersdigital.com

  Anything wrong with the app: something broken, an entry behaving oddly, a question about full access, or a feature that will not do what it says.

• Privacy privacy@wayfarersdigital.com

  Questions about what is stored and why, requests for a copy of your data, or anything covered in the privacy policy.

• Early access aaron@wayfarersdigital.com

  To get early access, or to send feedback on a build you already have.

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Early access

Early builds reach a small group first, and their reports change what ships. Email aaron@wayfarersdigital.com from the address your phone’s app store account uses, because the invitation has to go to that address.

Request early access

Tell us which phone you use, and we’ll send an invitation.

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Before you write in

I signed in on a new phone and my entries are missing

Sign in with the same provider you used originally. Google, Microsoft and email addresses are separate accounts even when the address looks the same, so signing in with Google when you first used email opens an empty journal rather than yours. Nothing is lost; it is behind the other sign-in.

A reflection did not arrive

The app says so rather than showing you something it did not generate. If it keeps happening, email us: it usually means an allowance is spent, and the app should say that plainly.

I want everything deleted

You can do it yourself from inside the app, and it takes effect immediately. How account deletion works.